Charter of Commitments: RBE No.157/2017 – Establishment Matters

Charter of Commitments

S.No.

Item

Time Line

1

Redressal/ Disposal of staff grievances representations received in different portals like Single Window Cell, CP-GRAM, Nivaran (including cases of Re-Fixation, Seniority, MACP, Arrears, Promotion, etc.)

30 Working Days from receipt of application.

2

Personal interview with DRM

Same Day (If DRM is not available, then interview will be with ADRM concerned.)

3

Compassionate Appointment

Cases approved at Divisional Level

90 Days

Cases requiring approval from HQ

60 Days in Division + 30 Days in HQ

4

Payment of Settlement Dues

Superannuation

On date of retirement

VRS/ Death/ Resignation

60 Days (for non-disputed cases only)

5

Promotion through Selections and Suitability

Within one year of issue of previous panel.

6

NOC for own request transfer including mutual transfer

Disposal of Application within 15 Working Days of receipt (Either forwarding of application or rejection of case).

7

Sending call letters to candidates selected through RRB and RRC including verification of panel from RRB/RRC

Within 30 Working Days of operation of panel.

8(a)

Approval of various types of Advances/ Loans

Administrative Sanction within 7 Working Days. With salary in the next billing cycle (as applicable).

8(b)

Disbursal of Advances/ Loans & Arrears afier approval.

9

P.F. Withdrawal

Administrative approval of competent authority within 7 working days of receipt of application. Disbursal to be done within 7 days from the date of approval.

10

Issue of P.F. Statement

Same Day

11

Viewing of Service Record

Once a year

12

N.O.C. for Higher Education, Property Transaction, Passport Deputation

14 Working Days from receipt of Application where vigilance clearance is not required & 30 Days in other cases.

13

Disposal of D&AR Cases

Major

150 Days

Minor

31 Days

14

Issue of Pass/ PTO

1 Working Day

15

Sanction & payment of CTG/ OT/TA

Sancion within 45 Working Days from date of receipt of claim from employee. Disbursal to be done with salary in the next billing cycle (as applicable).

16

Provision of Essential Amenities for staff

Provision of Ladies Toilet and Changing Room in offices where there are more than 5 female employees working.

By March, 2018.

White washing of office building (including Station)

Every year.

Filtered Water for identified/ nominated offices.

Within 60 days of issue of charter.

Fans and Desert coolers in identified/ nominated offices.

Within 60 days of issue of charter.

Provision of PC internet connectivity as per stipulated norms.

Within 6 months of issue of charter.

17

Disposal of Leave application.

(a)Casual Leave

1 Working Day.

(b)LAP/ Maternity Leave/ Paternity Leave.

7 Working Days.

(c) Ex-India 

30 Working Days

18

Issue of Seniority List.

Once Every year.