Telephone Operators: RBE No. 87/2021 – Revised Designation

No.PC-III/2021/Standardisation, dated 26.11.2021

Sub: Revision of Designations of Telephone Operators.

1. Conventional duties of Telephone Operators involve conducting of conference calls, connecting calls to various officials as desired besides other official work. With the advancement in technology, the number of conference calls, calling through operators, etc. has been reduced considerably. As such, the Telephone Operators have taken up various new roles in the Telecom Department after being imparted new skills and on the job training for conducting Video Conferencing. These modes of Conferences have now become the norm and the Telephone Operators ensure disruption free functioning of these important services.

2. In view of the above, it has been decided by the Railway Board that conducting of VCs may be included in the duties of telephone operators and they may be re-designated as Telephone cum VC Operators in Railway Board as well as in Indian Railways. There would, however, be no change in the present pay levels of the Telephone Operators to be re-designated.

3. The revised designations may be implemented as follows:

Sl. No.	Present Desig.	GP and Level	Re-designated as
1	Telephone Operator	Rs.1900, PB-1, L-2	Telephone-cum-VC Operator
2	Senior Telephone Operator	Rs.2400, PB-1, L-4	Senior Telephone-cum-VC Operator
3	Chief Telephone Operator	Rs.4200, PB-2, L-6	Chief Telephone-cum-VC Operator
4	Superintendent Telephone Operator	Rs.4600, PB-2, L-7	Superintendent Telephone-cum-VC Operator

4. This issues in consultation with the Establishment Dte. and Telecom Dte.

Download Railway Board Circular RBE No.87/2021

Forward reference ⇒ RBE No.